How to React to Your Personal Brand Haters

August 29, 2008 at 11:29 am | In PR, Personal Branding, Reputation Management | 14 Comments

I’ve spoken about gaining visibility for your personal brand many times. When you have the spotlight on you, the “haters” come out to play.

When you stand for something, there are going to be people or groups that are against you. Every Hollywood celebrity has AT LEAST one person in this world who hates them. Unless you’re Gandhi, there’s a pretty safe bet that you won’t get along with everyone. I think it’s important for all of you to learn what to do when these “haters” come after you.

Yesterday, I had an incident where a group of people in a forum posted a total of 21 entries citing my name, picture, and a video. Their thoughts were all negative and very harsh. Aside from trying to rip apart my personal brand behind my back, they decided to post comments on my MODERATED blog 9 times in order to really dig into me. First, I’m going to show you what they said and then I’m going to go over what I did in response and what you can do if this should arise in your life.

Please note that I’m not upset or angry. I like to take punishment, so I can help protect all of you.

Some of the comments

  • “He is inspiring. He can make any blog a success (except apparently his own).”
  • “I’d hire him…as a dart board.”
  • “He does look cartoonish! He looks like one of those cartoon characters who wear glasses, and when they take them off, their eyes are really tiny and squinty. But he’s pretty cute for a squirrel getting hit by a car. BRAND ME SCHAWBEL!”
  • “Regardless of how smart his ideas are (for the record I won’t read any of them), this guy is a major douchebag.”
  • “This fella is quite sincere about all this, unless of course this is a joke of Andy Kaufman like magnitude. It’s a thought.”
  • “He’s in Boston, so he could just be exceptionally annoying.”

What I did

I did absolutely nothing about this situation (until I blogged about it today). This discussion board is locked down, so I couldn’t register as a user. Also, the conversation wasn’t based on fact; it was a bunch of immature opinions. To these people, it wasn’t about analyzing my brand. Instead they wanted to tear into my brand and spare no expense. If I weighted in, the situation would have gotten worse. The best move was to back-off and let the situation settle. Ignoring works!

Dan why aren’t you linking us to this forum post? Your Google results are so important. What Google says about you is how others will perceive you. I have 124,000 Google results for my name right now, so the chances of this forum gaining traction and placing in the top 10 is near impossible. If I were to link to it in this post, it might give the forum wings, and we certainly wouldn’t want that!

Your options

1) Do nothing and ignore. When you can’t post a comment or write an email to the haters, then just sit back and ignore it. If the site has low authority and credibility (such as the above forum), then Google will brush the incident under a carpet (it will always be there though).

2) Show them the facts. Any legit source, such as the NY Times or TechCrunch will revise their articles if they don’t get their facts straight. It’s part of good journalism and building a brand. Send the journalist an email citing the facts and ask them nicely to repost or revise the article.

3) Comment with your opinion. If the article allows comments (blogs, forums, traditional news sites), then feel free to comment. When you comment, you MUST reveal the real brand you and not make up a fictitious name. Trolls should stay under the drawbridge. They have no place “hanging out” on blogs.

4) Blog about it: After showing them the facts and commenting, they might still not budge. The next step, is to post about it in your own blog. Only do this if you have to. I blogged about this incident to show that bad publicity does happen and what to do about it.

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The Truth Shall Set You FREE Corporate America!

August 28, 2008 at 11:29 am | In Career Development, Personal Branding, Recruitment | 1 Comment

The days of holding criticism back are banished. Forget about it! Now, with the click of a mouse, you know the ins and outs of any company. As the user, YOU are given the ability to fully examine any company based on what’s viewable online. This could be a few corporate blogs (with spokespeople), a YouTube video, the corporate homepage, a few news articles and now through rating systems. It was only a matter of time before complete transparency overshadowed corporate spin and “cover-ups.”

Now everyone at your company has to have a good experience, even your interns.

If you remember, there were always teacher rating sites (which I also discuss in this post), that set expectations for what it would be like to be a student in their class. Based on this information, you can register for their class or not. Heck, now you can watch teachers, such as Brian Garvey (from MIT), instruct a class right in front of your eyes, without attending it!

Employee ratings - corporate brands are under attack

Glassdoor.com holds a community of people who share real-time reviews, ratings and salary details about specific jobs for specific employers (for free). These community members are employees that know first hand what it’s like to work there. It doesn’t matter if it’s the CEO or the associate, everything is spilled here.

There is no more hiding. Oh and it gets better. Everything here is anonymous, which is good and bad. Think about it, if you are a competitor and login anonymously to haze the other company, it’s biased. I’ve read many of the comments, and I don’t see this happening much though, but there could be a civil war sometime soon.

Example: “In order to succeed at Accenture, you must be willing to put in a lot of hours for a number of years. On many projects there is an unwritten assumption that the company owns your time well beyond the 40 hours a week that they are paying you for.…”

See also: There is also JobVent.com, which has a similar mission, but is less popular and structured than Glassdoor.

Internship ratings – even the least prominent positions matter

Internshipratings.com is similar to Glassdoor, except that it’s sole purpose is to exposure internship experiences. Internships are very underrated, yet critical to success after College. If I didn’t have an internship in College (I had 8), I would probably still be looking for a job (2 years later). The fact is that in order to remain competitive in today’s job market, it’s imperative that you gain experience to prove to employers that you are capable of taking a job.

Not all internships are going to give you the work experience needed though. Some may position you at an administrative desk, sharpening pencils. YOU need internships that are going to build your personal brand (leadership, technical, communication skills). College students will love this site because they won’t waste time with internships that provide no value to their careers.

See also: There is also RateInternships.com, which is a running feed of jobs rated by users.

Example: “I really enjoyed my internship. This internship was a real you get out what you put in. I was generally interested in the stories we covered and actively wanted WBZ’s newscasts to be great! WBZ is a place of real journalism, not like some other stations in the Boston market. If you are serious about being a solid reporter or anchor, or want to work behind the scenes, BZ can really make that happen for you.”

An Interview From Hell with the Famous TuckerMax

August 27, 2008 at 1:50 pm | In Book Reviews, Interview, People, Personal Branding | 3 Comments

Recently, I interviewed TuckerMax and it was hell! I actually learned a lot from Mr. Tucker and you will too if you read this interview. He’s not about products or services, but about being his transparent self. The result is that he is a bestselling author, movie producer, blogger, and business owner. Not too many people can get away with what he’s done, so kudos to him. Throughout the interview, I was trying to figure out what role branding played a role in his life and it doesn’t look at it that way (we know it’s all about branding). Enjoy the interview!

Why brand yourself as an asshole? How does this positioning support your attempts at seducing women, but at the same time, create a barrier between you and people who look down on that behavior?

It’s funny you call it “branding.” I call it “just being me.” I never set out to brand anything or create an image. Everything started with my stories, which started as emails to my friends. You can’t bullshit your friends, so I was just completely, absolutely honest. What resulted is just who I am, both the good and the bad. That’s makes branding easy for me, I just have to be honest. As to women, I don’t really try to seduce women. The word “seduce” implies something nefarious or dishonest, which is not what I’m about at all. I just go out and do things that I enjoy. What other people think doesn’t really even register on my radar.

Many other people have similar encounters with women, yet you decide to share them. What makes you write about your stories on the internet and even have a book dedicated to them? From your readers perspective, how are they drawn to them?

Like I said, the stories started as emails to my friends. The first set of stories were literally ripped verbatim from emails. I would never have thought to post them or do anything with them, except that my friends urged me to. I was just trying to make my friends laugh, it was really them that first saw it could be something more. What makes me write them? Why does any artist create anything? I’m not different–because I enjoy doing it.

To be honest, I have no idea why my fans like my writing; there are probably as many different reasons as there are people. Some people just like the poop jokes; some people like the second layer of more intellectual jokes. Some people like my brash, arrogant attitude. Some people like my philosophy towards life. I don’t know man, even though I love my fans, I didn’t start writing for the fans and I don’t write for them now. If I have something to say, I say it, and people respond. If I deconstruct it too much then it becomes about something other than just being me.

Who is your target audience? Do you find some adults reading your material?

Again, your assumptions are wrong. I don’t have a target audience because I am not building a product to sell to a niche nor do I go after any audience. People either respond or they don’t. And I don’t know why you would ask if adults read my book. If your assumption is that only young people like my stuff, that is far off the mark.

Do you think more people are going to follow in your footsteps after reading your book? Why will some succeed, while others fail?

Succeed at what? Writing? I hope so, the world can always use more great writers. If someone who wants to be a writer takes any lesson from my book, it should be that true key to success in writing comes from authenticity and hard work. If you have something to say, say it in a simple and emotionally authentic way that you can, and show up every day and put in the work to make it as good as possible. The recipe is simple, it’s the application that’s hard.

On your webpage you list all the girls you hooked up with. What is the purpose of this and has there been any retaliation?

Uh, no–I don’t list all the girls I have hooked up with. I think I have like eight girls listed, and they are some of the girls I have had serious relationships with. If I’d only hooked up with 8 girls, I shouldn’t be writing stories about partying.

I think you have a large following based on your transparency, story telling ability and because you are passionate and proud. What type of feedback do you get from your fans and enemies?

I get all kinds of feed back. Here are some examples:
http://www.tuckermax.com/archives/entries/date/tucker_helps_people_no_really.phtml#1333

I get all kinds of feedback–just go look at my MySpace comments, you can see everything there:
http://comment.myspace.com/index.cfm?fuseaction=user.viewComments&friendID=15374081

What do females want? What makes them attracted to certain men over others? How have you capitalized?

There are a few things that most women want like intelligence, money, power, social status or sense of humor, but ultimately, it depends on the woman. I can write 10,000 words about this, but that’s pretty much what it all boils down to.

What is the Tucker Max grand vision? How do you want to be remembered.

I am way to early in my career to think about this. I’ll worry about my legacy when I am retired. For now, I am just going to keep doing what I enjoy and being who I am.

—-

Tucker Max received his BA from the University of Chicago, where he graduated in 1998. He attended Duke Law School on an academic scholarship, where he graduated with a JD in 2001 (despite the fact that he neglected to buy any of his textbooks for his final two years and spent part of one semester–while still enrolled in classes–living in Cancun). Tucker is purportedly the reason Duke dropped from 7 to 11 in the USN&WR rankings during his tenure. He currently lives in New York City, and when he isn’t drinking or fornicating, he writes for his website, TuckerMax.com. He is the author of the NY Times Bestseller I Hope They Serve Beer In Hell and is filming a movie based on his stories with the same name.

Use Ning to Build a Community Around Your Personal Brand

August 27, 2008 at 3:41 am | In Networking, People, Personal Branding, Success Strategies, social media | 4 Comments

I first become very interested in Ning when I interviewed Gina Bianchini (the co-founder) for the 3rd issue of Personal Branding Magazine. Ning hosts more than 275,000 networks. I’ve joined quite a few in the past 6-8 months and, to be honest, the usage rates aren’t that impressive. Most people just create Ning networks around a specific topic and abandon them or only have 10 active users because they don’t promote them. I’ve found two great examples of big “personal brand names” that are using Ning correctly. Have a look…

Seth Godins Ning Community

Seth Godin's Ning Community

As a soon-to-be author, I pay very close attention to Seth Godin and his book-selling and community building tactics. I woke right up when I saw Seth’s blog post about what he was doing with his new book Triiibes: We Need You To Lead Us. I didn’t join right away because I thought it was a scam to buy his book, then, after speaking to a few friends, I was convinced there was value-add. Seth took his extremely recognizable (bald head) and intelligent personal brand and plugged it into a Ning community to promote his new book. I think Seth was also trying to perform an experiment (much of what many of us corporate social media types are doing) and I think he was very successful. There are over 3,500 members currently!

What we can learn from Seth

  • 1) Exclusivity: Seth only allowed a certain amount of people to join his network over a given period of time. Everyone wants to feel special, even you!
  • 2) Seriousness: Seth forced people to pre-order his new book in order to gain access to his community.
  • 3) Leadership: Seth didn’t want you to be just another member of the community; he wanted you to lead a tribe within the network. Each profile has a section where you fill out information about the tribe you want to lead.
  • 4) Bonus: The site includes excerpts from the book as well as a chance to contribute to a new jointly-authored ebook, with full credit and links to the contributors. Members of the tribe get a chance to win free tickets to Seth’s launch event/presentation in New York as well as a few other goodies.
  • 5) Viral: Seth didn’t announce his community as part of the front page of People Magazine. It was only through his blog and everyone else who linked and/or blogged about it.

Keith Ferrazzi's Ning Community

Keith Ferrazzi, like Seth Godin, is a very smart man. Aside from writing an instant classic, Never Eat Alone, he uses the power of networking to forge his own Ning community. After a bestseller, it’s nearly impossible to “quit while you’re ahead,” which is why there are movie sequels (there is a market and fan base). Keith has established a gathering place for a global community of entrepreneurs and professionals who believe in the power of relationships for success and happiness. For more information, see his podcast. There are over 1,800 members currently!

What we can learn from Keith

  • 1) Common belief: “When it comes to success, you can’t do it alone – and why would you want to?”
  • 2) No hierarchy: Don’t worry about just being another person. Even if you feel alone on this network, Keith is right there with you. I’ve already explored it and have noticed that he speaks and asks questions of his network. Very cool!
  • 3) Generosity: Keith is all about giving to others and his network is symbolic of it.
  • 4) Career: This is a site where individuals at all stages of their careers can meet a new friend or even a stranger. Advice can really make a difference!
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