What Social Media Tool Reveals the Transparent Brand You?

December 16, 2008 at 12:27 pm | In Futures, Personal Branding, Reputation Management, social media | 6 Comments

You might think this is a trick question, but for now, it’s not. I’m the most transparent on Twitter. After Twitter, I reveal more of my personal brand on this blog and then on Facebook. I’m known for different things on different services and manage my brand slightly different right now because the audiences vary. I think it’s important that you know what audience you have on each of these social networks by recognizing commenter’s, wall posters, etc. The more you can identify and send messages to the right audiences, the more success you’ll have. It’s also imperative that you don’t send inappropriate messages to audiences that may include your parents or hiring managers.

How do you brand yourself on each website?

Regardless of which website I’m on, my main brand message is extremely consistent. I brand myself as the leading personal branding expert for Gen-Y and have been for over a year. Every single website you see me on has the same picture (avatar), my name (Dan Schawbel, not Daniel or Danny) and my personal brand statement. What I mean here is the language and type of content I post to each of these websites is slightly different.

My blog: On my blog, I brand myself as a thought leader, personal branding activist and expert, as well as a commentator. I also promote a lot of people constantly, so I’ve been branded as a “giver.” I use my blog to flush out my ideas, get feedback, start conversations and as a marketing tool.

Twitter: On Twitter, I get real intimate with my audience, even though I have thousands of Twitter followers. It’s easier to showcase more for your transparent brand when you are limited to the amount of words you can use. Twitter makes it easier to share quick thoughts or feelings. For instance, I’ve been tweeting about how my grandfather has been really sick, yet I wouldn’t really share this on Facebook or this blog (I just did, but you get the point). I’m also branded as the “quick fact” or “stat” guy on Twitter because I share interesting research I find everyday. I do a lot of Twitter polls as well.

Facebook: I don’t use Facebook much anymore, especially after graduating college a few years ago. The reason is simple: I have a clash in audiences on Facebook. I’m friends with my high school and college friends, summer camp friends, old teachers, family, coworkers, my manager and business contacts. If I were to be completely transparent, such as syndicating my tweets on Facebook, I would be messaging some people who either didn’t care or that would think differently of me or possibly fire me? Facebook has become a global neighborhood for your brand, from birth to death, and it forces you to remain completely transparent to all audiences. Are you ready for that?

LinkedIn: I hardly ever use LinkedIn, except to add new contacts and update my profile to ensure accuracy. Since LinkedIn is strickly for my professional brand, I leave it that way. I don’t share anything outside of my professional life. I have a hunch that this professional network will expand and become more sociable in the future. When this happens, I think we will have a problem much greater than Facebook, which is having employers reject us immediately based on a first impression.  Should be interesting!

YouTube: First, YouTube’s audience enjoys humor or viral videos. My videos aren’t supposed to be funny or viral. Instead, their main purpose is to communicate something emotionally, like I couldn’t do with words on this blog (or through pictures). To me, my YouTube audience is my blog audience because that’s where it’s promoted. People don’t really search for my material on YouTube.

Mashable: I just started as a feature writing for Mashable, which is an excellent source for all of your social networking needs (plug!). I’m a little less revealing when I post on Mashable because their audience demands big ideas and strategies. It’s also important to note that that audience is much larger, and as humans, we will be more careful when we are “performing” to a larger audience.

Our future is hyper-transparent

In the future, transparency will be commonplace and there will be no hiding. People, like you, will be viewed by the internet paparazzi on a reoccurring basis without your permission. Some of you will welcome it, while others of you will feel threatened by it, but there will be no escape. We will all be forced to live on the web, losing the comfort and privacy of having our brand stay secluded in reality.

If we want to be discovered, and reach a mass audience, then the web is the cheapest and most efficient way of doing this. There is an opportunity cost associated with not having your brand rest online. All these social tools will be mixed, mashed, filtered and spread out, so any move you make will be seen by each website your brand lives on.

“In the end, you must be the real you because everyone else is taken and replicas don’t sell for as much. If you ever question anything you do, always revert to being yourself and your transparency will shine through.”

Personal Branding and the Perils of Word of Mouth Marketing

November 17, 2008 at 12:22 pm | In Personal Branding, Reputation Management, Success Strategies, social media | 2 Comments
Tags:

A brand name is destroyed

I went back to visit some college friends a few days ago and my friend introduced me to this decent looking girl. She was very friendly and cool. About an hour into the conversation, my good friend pulled me aside and told me (word of mouth) of her bad reputation as a “slut.” By hearing this, I looked at this girl in a different way because WOM influenced my perception of her.

It turns out that you can visually see this girls reputation eroding online, through a very harsh website called Juicy Campus, which reveals college gossip and students login anonymously. I observed the various comments left by men at Bentley and then some of her friends who left opposing comments to balance off the argument. The end result is that online reputation catastrophe was established in reality, but now is known by a good portion of the student body because of this website. This is WOM 2.0!

What is WOM?

Word of mouth (WOM) is how messages travel from one person to the next, creating a viral effect. When it comes to marketing, you want people to say good things about your brand because their endorsement counts more than your own. When something is considered “buzz-worthy,” it means that people are more likely to share it with friends and their friends and so on. This is very important for brands because they get viewed by more people, with no additional cost.

WOM research

  • 25 million US adults regularly share advice on products or services online (eMarketer).
  • 94.1% of US adults regularly or occasionally give advice to others about products or services (eMarketer).
  • The average tech embracing youth has 94 phone numbers in his or her mobile phone, has 78 people on an instant messenger buddy list, and has 86 people in his or her social community (Circuits of Cool/Digital Playground Study).
  • 83% of tech embracing youth visit a majority of websites because of links sent from friends (Circuits of Cool/Digital Playground Study).
  • 59% of college students pick word of mouth as their preferred method for learning about new products and services (eMarketer).

WOM 1.0 vs 2.0

To get a full glimpse of how WOM has changed, I’m going to compare it to how the web has changed, as well as our brands.

The 1.0 version was very rigid, strict and confined.

  • Web 1.0 was an web filled with static pages.
  • Me 1.0 was when you had to hide behind your corporation.
  • WOM 1.0 was when it was hard to trace conversations because they were spoken in real world environments, mostly behind your back.

The 2.0 version is very open, loud and scattered.

  • Web 2.0 is the rise of two way communication online.
  • Me 2.0 is when you are able to stand in front of your corporation.
  • WOM 2.0 is where conversations are brought online and they are observable through blogs, social networks, etc.

How word of mouth can spread

Let’s say that a random blogger makes fun of you in a post. Even if he or she had five RSS subscribers, one of them can then Tweet the article. From that single Tweet, someone bookmarks it on del.icio.us. That bookmark gets Stumbled 100 times and then winds up on Digg. It finally makes the Digg homepage and someone on YouTube makes a video about it, which winds up on the homepage, in front of thousands of eyes. The New York Times decides to run a story on it.

What you can do about it

1. Monitor: Use reputation management tools in order to find out what people are saying about you online. Try your hardest to stop bad press before it travels.

2. Self-awareness: You should start being more aware of how you act in an online and offline setting. If you can pay more attention to how you’re responding to others, less negative and more positive WOM should spread.

3. Produce: Instead of being just a content consumer, be a producer. Generate content that people will want to talk about, including video, audio or written posts.

Welcome to WOM 2.0. Can you handle it?

Are Personal Brands Protected on Social Networks?

November 15, 2008 at 12:33 am | In Book Reviews, People, Personal Branding, Reputation Management, eBrand, social media | 1 Comment
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Today, I spoke with Larry Magid, who has been in the media for years and has published various books on internet safety. In this interview, we focus on the importance of protecting our online identities on social networks. I’m not much of a fan of MySpace, but if you’re on that social network, pay very close attention to this post.

Larry, are social networks safe for anyone these days? I just read an article about how a woman was putting up bad Facebook status messages about her husband and he found out and murdered her? Will it ever be safe again?

Social networks are safe unless you put dangerous things on them. Considering how many people use such networks there are relatively few problems. The example you give is between spouses who obviously know each other from the “real” world — that’s where violence happens, not online. Like any powerful tool there are ways to misuse social networks. The good news is that most people — including the vast majority of teens — use them pretty responsibly.

What examples do you have of people losing their identities or personal attacks on MySpace?

There are examples of people attacking each other on MySpace just there are in any venue. As per ID theft, I don’t know of cases but if you put confidential information such as a social security # or credit card # on your profile, you certainly run the risk of ID theft. There is also the risk of impersonation that can happen if you are careless about your password or if someone sets up a bogus profile in your name. It happens but when reported, MySpace investigates and usually takes them down promptly.

Would you recommend that someone joins MySpace over Facebook and why?

MySpace and Facebook serve somewhat different purposes.

“MySpace is more of a place to promote and reach out, Facebook is a social utility.”

Both have their value and many people use both.

How are children using social networks?


Children under 13 shouldn’t be using social networks unless they’re walled gardens with parental controls. Teens are using social network in many ways — to keep in touch with friends, explore hobbies and sport interests, keep up with what they’re friends are doing, extend their educational reach and, of course, show off a bit .

What are some positive aspects to social networking sites?

There are many positive aspects of social networking. They encourage media literacy, activism and help people socialize. They expand your reach and help you stay in touch with friends and family members. They can break down isolation and can help people deal with problems such as health issues, substance abuse and even suicidal risk. I think that advantages of social networks far outweigh the few dangers.

——
Larry Magid has been a technology columnist and broadcaster for more than two decades as well as a leading Internet safety advocate.

In addition to serving as CBS News Technology analyst, Larry contributes regularly to the New York Times, San Jose Mercury News and other media outlets. He served for 18 years as a technology columnist for the Los Angeles Times and his columns have also appeared in the Washington Post, Chicago Tribune, San Francisco Chronicle, St. Louis Post-Dispatch, CNN.COM and numerous other newspapers and websites throughout the world. Larry’s newest book is MySpace Unraveled: A parents guide to teen social networkng, coauthored with Anne Collier. He is also the host of three popular web sites :PCAnswer.com, SafeKids.com and SafeTeens.com and co-director of ConnectSafely.org.

5 Free Tools for Personal Reputation Management

September 29, 2008 at 11:17 am | In Career Development, Personal Branding, Reputation Management, Success Strategies, eBrand, social media | 11 Comments

I guest posted on Keith Ferrazzi’s blog over a week ago. I felt that this post was so important that I had to re-post it here for you to read.

Reputation management consists of tracking your personal brand both online and offline and reacting when necessary.

A lot of people think that personal branding is synonymous with reputation management, but I like to position it as routine maintenance, after you’ve already established yourself.

  • On the web, reputation management is when you have to monitor the web for sites that have cited your brand name.
  • Offline, reputation management is where you assess the success or failure of your brand by seeking feedback from your network.

Reputation management is mandatory for career development and personal brand management. Let’s face it, it’s nearing 2009 and if you aren’t online right now, what are you waiting for!? People are already creating loads of content. There are over 80 million YouTube videos, over 110 million blogs and over 230 million profiles on the largest social networks (Facebook & MySpace). Content that is created on one website can travel to others and people can comment on you at an instant.

Do you know what people are saying about you?

If you want to know how to track your presence and monitor your brand, then you are in luck. Below are the top 5 tools for your personal reputation management. They can be used for product and corporate brands as well. Use each to search, locate and respond when necessary.

Google – Google.com/alerts

Google Alerts are email updates of the latest relevant Google results (web, news, etc.) based on your choice of query or topic. You can subscribe through email and RSS. Many people use their RSS readers to view these alerts and PR agencies use alerts to track their campaigns. You can monitor a news story, keep current with your industry and competitors and see who is writing about you.

Blog posts – Technorati.com

If you have a blog, then you have to be on Technorati, which is the largest blog search engine in the world. Technorati tracks “blog reactions” or blogs that link to yours, upon registration. Search for your name on Technorati and subscribe to RSS alerts, so when someone blogs about you, you will find out.

Blog comments – backtype.com

Recently, a new service came out to solve the problem of monitoring blog comments. Think about it, someone can comment on you on a series of blogs, but if you only track posts, you’ll really miss out. BackType is a service that lets you find, follow and share comments from across the web. Whenever you write a comment with a link to your website, BackType attributes it to you.

Discussion boards – boardtracker.com

Aside from blogs and traditional news stories, discussion boards are another channel when people can gather in a community and talk about YOU. Most people disregard discussion boards until they see other sites commenting on information they viewed on them. Use boardtracker.com to get instant alerts from threads citing your name.

Twitter – search.twitter.com

Twitter messages (tweets) move at the speed of light and if you don’t catch them, they will spread like a viral. Using Twitter search you can locate any instances of your name and either tweet back or remain silent.

All five of these free tools can be used to monitor your company’s brand name as well. If you aren’t taking care of your online reputation, others will. It’s time to find out what people are saying and do something about it.

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